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1.
How do I know which Miche Bag to order?
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found this answer useful
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There are 3 ways to order a Miche Bag:
1. Purchase a Fashion Bundle
This is the easiest way to get your own Miche Bag. We've selected some of the most popular Shells and bundled them with the Black Base Bag.
You can choose from the Miche Classic Fashion Bundle or the Miche Tote Fashion Bundle.
2. Buy Miche Bags and Shells Individually
This option is best for when you want to add to your Miche Bag collection. You can select from our entire range of Bags, Shells and Accessories and purchase each item separately.
3. Build your own Miche
The ultimate option! Select the Bag and Shells you want to create your own perfect Miche. Choose from three bundle options - the more you buy, the more you save!
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2.
How do I place an order on the website? Can I change my order during checkout?
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There are 3 different ways to buy a Miche Bag depending on your wardrobe requirements.
Simply select the appropriate option from the left side menu in the Products section and click the ‘Add to Cart’ button.
You can then either 'Checkout' or continue shopping. Your shopping cart remains in the top right corner for you to view or checkout at anytime.
Once you have chosen to 'Checkout', there are 3 steps in the checkout process:
Provide your basic information such as name and email address.
Fill out your contact details, your credit card billing address and the address you want us to ship to if it differs from the billing address. Then provide your credit card type, number and expiration date.
This page allows you to review all the information you have provided, as well as the items you have ordered and pricing. You can also edit quantities on this page. If you wish to remove an item from your order, simply set the quantity to 0. When you're ready to submit your order press 'Place Order'. You will then receive a confirmation email with an order summary.
If you wish to return to shopping at any time during the Checkout process, simply click the ‘Continue Shopping’ button on the left side menu.
During checkout, you will be asked to provide:
• Your email address
• Your credit card billing address
• The shipping address if it differs from the billing address
• Your credit card type, number and expiration date.
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3.
How can I be sure my order has been received?
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When you submit your order you will be given an order reference number. You will also receive a confirmation email within 24 hours. This email includes the reference number as well as a customer service telephone number should you have any questions.
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4.
How long will it be before I receive my order?
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Please allow 7-10 working days for delivery (subject to stock availability).
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5.
What if an item I’ve ordered is out of stock?
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Although we make every effort to maintain stock and satisfy our customers, occasionally we are out of certain items. If an item is temporarily out of stock, we will mail you with a backorder notification. If we are permanently out of stock on an item that you've ordered, we will notify you. Any changes will be reflected in your order total. Please call 1300 785 810 anytime with any questions about out-of-stock items.
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6.
Are there other ways to place my order?
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Yes. If you prefer not to order online, you can call us on 1800 500 903, Monday to Friday 7am to 7pm and Saturday 8am to 4pm (EST).
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7.
What payment methods do you accept?
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If you are placing your order over the web; we accept Visa, Mastercard and American Express.
If you are placing your order via our call centre, in addition to paying by credit card, we can also send you an invoice so you can pay via cheque.
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8.
When will my credit card be charged?
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found this answer useful
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Your credit card will not be charged until your order is shipped
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9.
I'm nervous about using my credit card online. Is my order secure?
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Your name, address, credit card information, and all billing information are secured using SSL (Secure Socket Layers). Your credit card information is captured and stored separately from your order to prevent unauthorized use. If you prefer, you may also call the toll-free numbers listed in the shopping cart to place your order.
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10.
I receive an expired certificate warning when trying to purchase. Is there a problem with your certificate?
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No. To verify our certificate status, click on the Comodo logo located in our shopping cart. Some unpatched older browsers are subject to a Y2K (year 2000) bug that causes the browser to report that the "Certificate Authority is Expired." The security of these browsers and our site will still function properly to secure your data. To avoid getting this warning, we recommend that you upgrade to a newer version of your browser.
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11.
How much will I be charged for postage and handling?
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All orders are charged a postage and handling fee of $12.95.
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12.
Can Miche Bag be shipped to international addresses?
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Yes. Please visit the international site at michebag.com for further information and pricing details.
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13.
What if I’m not happy with the product?
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Miche Bag is backed by a 30 day money back guarantee. Simply try Miche Bag for up to 30 days (from date of purchase). If you are not totally satisfied with your Miche Bag, simply return the items within 30 days of purchase - for a complete refund of the purchase price (less postage and handling).
Contact our friendly Customer Care Consultants on 1800 500 903 to arrange a replacement or return. Your Customer Care Consultant will provide all necessary details to process your request.
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14.
Can I buy Miche Bags and Shells individually?
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Yes, the entire Miche Bag range is available to buy individually. Buy individual products here.
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15.
Are customers able to pay through PayPal?
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No, at this stage we don't have a PayPal facility.